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Terms and Conditions

Dear Customers, Touch IT Solutions always puts customers first. However, in order to improve the quality of customer service, timely and faster, some rules and regulations have to be followed. Respected customers are specially requested to follow the below mentioned rules carefully before purchasing computer products from Touch IT Solutions thank you.

All product warranties declared at the time of sale are essentially warranties provided by the product manufacturer. That is, the warranty service of the sold product is mainly carried by the parent company of the particular brand. Every brand is different in terms of warranty service and their terms and conditions are mentioned on their official website. In this regard, the subsidiary Touch IT Solutions is acting as a means of enforcing the warranty service terms of the original brand companies.

 

The warranty conditions specified by the manufacturer are as follows:

We follow domestic warranty policies for each product.

Touch IT Solutions The warranty of most of the products imported by us is extended within a short period of time and some products are replaced as soon as complaints are received.

All products sold are not warranted. The warranty is valid only for products for which the parent company has declared a warranty period.

The warranty is 1-2 years depending on the brand and model.

If a product under warranty is found to be defective after sale, the defect is rectified by repair and replaced immediately depending on the type of product.

If the product of a particular model is not suitable for replacement, Touch IT Solutions may replace it with an equivalent product of any other brand currently in stock.

A product of a particular model is unrepairable and if the same or equivalent product is not available in our stock, a better product of that model can be replaced through depreciation and price adjustment.

If the product of a particular model is not available to Touch IT Solutions beyond repair or replacement, the price may be refunded through a sales depreciation adjustment.

Touch IT Solutions is not responsible if any software or data is damaged or lost during the use of the product but during the service of Touch IT Solutions, can help to recover without guarantee. will not carry Note that, in this case, Touch IT Solutions is also responsible for data recovery or software restoration. Don't dwell on it.

The time to return the product after completing the service work after covering the product warranty of a certain model is not fixed, this time can be from 5-7 days to a maximum of 35-40 days or more; Because in most cases the parts required for repair have to be specially imported as there is not enough buffer stock in the country which takes a lot of time.

Consumers are informed that most of the warranty products are not repaired, the parts that are lost are replaced but in most cases are imported from abroad.

Computer setup and operating system customized at the time of sale are not covered under warranty.

Touch IT Solutions may charge a fee for any service outside the scope of warranty which shall be effective subject to the consent of the purchaser.

In the case of service warranty, if any parts are required to be changed or added, then the buyer will normally collect it at his own responsibility or can collect it through Touch IT Solutions subject to payment of advance price with the consent of the buyer.

Touch IT Solutions shall not be liable if any problem is detected in the product or any new problem is created during the free software or hardware tuning provided by Touch IT Solutions during or after the warranty period.

 

In which cases the warranty will not be valid or may be conditional :

Defects caused by careless use such as water-soaking, breakage, burns, injuries, deep scratches, etc. are not covered by the warranty.

If the serial or serial sticker of a product is partially or completely removed, removed or damaged for any reason, the product will no longer be covered by the warranty.

Power adapters and similar products are not covered under warranty.

If more than 2 months have passed in the warranty or service department after the warranty of a particular product, the company will not bear the responsibility of the product.

If the warranty receipt paper of a specific product is lost, the product must be accepted subject to the purchase receipt and appropriate proof.

The following is the e-mail address for any warranty related queries or complaints

info@touchit.com.bd

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